Refund policy

HOW DO I RETURN AN ITEM FROM MY ORDER?

Eligible non-personalized items may be returned within 30 days of delivery, provided they are unused and in their original condition.

US Returns Address
22000 Opportunity Way
Riverside, CA 92518
United States

To request a return, please email support@xigura.com with your order number and the item(s) you would like to return. We’ll reply within 1–2 business days with return instructions.

Unless the item arrived damaged, incorrect, or there was an error on our part, customers are responsible for return shipping costs.

Restocking Fee: No Restocking Fee.

Personalized Items
Because personalized pieces are made specifically for you, they cannot be returned or exchanged unless they arrive damaged, are incorrect, or contain an error in the personalization caused by us. Please review all size, color, and customization details carefully before placing your order.

Natural Wood Variation
Every piece of solid wood is naturally unique. Variations in grain, tone, knots, texture, and other natural characteristics are part of the material and are not considered defects.

To ensure you receive our emails, please add support@xigura.com to your contacts or safe sender list.

HOW WILL I RECEIVE MY REFUND?

Once an approved return has been received and inspected, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to an error on our part.

WHAT IF MY ITEM ARRIVED DAMAGED OR INCORRECT?

If your item arrives damaged, incorrect, or contains an error in personalization caused by us, please email support@xigura.com with your order number and clear photos of the item and packaging.

We’ll help resolve the issue as quickly as possible.

WHAT IF I HAVE MORE QUESTIONS?

We’re happy to help with questions about returns, refunds, damaged items, or your order.

Email us at support@xigura.com.

Our support hours are Monday–Friday, 9:00 AM–4:00 PM Pacific Time (PT), and we aim to respond within 1–2 business days.