FAQs

HOW CAN I SHOP XIGURA PATINA?

Shop with us online at www.xigura.com

SHIPPING

GENERAL SHIPPING INFORMATION

Shipping times vary depending on the destination, order contents, carrier conditions, and seasonal demand. For the most accurate estimate, enter your shipping address at checkout.

Orders can be shipped to one address per order. If you would like to send items to multiple addresses, please place separate orders.

If your package appears lost or is marked as delivered but cannot be located, please contact us at support@xigura.com and we’ll help you work with the carrier to investigate.

FREE SHIPPING

Xigura Patina offers free standard shipping on orders over $80. Orders under $80: Flat rate shipping fee of $6.99.

Expedited shipping, when available, is not included in the free shipping offer.

HOW DO I TRACK MY ORDER?

Once your order ships, you’ll receive an email with your tracking number and carrier details.

If you’re having trouble tracking your order, please contact us.

RETURNS

HOW DO I RETURN AN ITEM FROM MY ORDER?

Eligible non-personalized items may be returned within 30 days of delivery, provided they are unused and in their original condition.

To request a return, email support@xigura.com with your order number and the item(s) you would like to return. We’ll reply within 1–2 business days with return instructions.Unless the item arrived damaged, incorrect, or there was an error on our part, customers are responsible for return shipping costs.

US Returns Address
22000 Opportunity Way
Riverside, CA 92518
United States

Personalized items cannot be returned or exchanged unless they arrive damaged, are incorrect, or contain an error in the personalization caused by us.

Restocking Fee: No Restocking Fee.

HOW WILL I RECEIVE MY REFUND?

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Original shipping fees are non-refundable unless the return is due to an error on our part.

WHAT IF MY ITEM ARRIVED DAMAGED?

If your item arrives damaged, please email support@xigura.com with your order number and clear photos of the item and packaging.

We’ll help resolve the issue as quickly as possible.

ORDER CHANGES

PROBLEM WITH MY ORDER

If there is a problem with your order, please contact us as soon as possible so we can help.

CAN I CHANGE MY SHIPPING ADDRESS?

We begin processing orders quickly, so shipping address changes cannot be guaranteed.

If you need to update your address, please contact us as soon as possible at support@xigura.com. Once an order has been handed to the carrier, we may no longer be able to make changes.

CAN I CHANGE OR CANCEL MY ORDER?

We begin processing orders quickly, so changes or cancellations cannot be guaranteed.

If you need to make a change, please contact us as soon as possible.

Personalized orders cannot be changed or cancelled once engraving or customization has begun.