FAQs
HOW CAN I PURCHASE XIGURA PATINA?
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SHIPPING
GENERAL SHIPPING INFORMATION
For the most up-to-date shipping estimate, please add items to your cart and enter your zip code into the shopping cart shipping estimator. Shipping costs and times will fluctuate based on what is being purchased, where it is being shipped, any current shipping promotions, high-demand and volume changes, and weather conditions affecting carriers. Orders can be shipped to only one address. To ship to multiple addresses, you will need to place a separate order for each address. Xigura Patina is not responsible for lost or stolen packages.
If you suspect theft, please file a complaint with your local police department.
FREE SHIPPING
For orders over $80, Xigura Patina offers free standard shipping to all customers. Please be aware that some items cannot be shipped for free. If expedited shipping is required, this will cost money and will not be included in free shipping. Xigura Patina is not responsible for lost packages for which a delivery confirmation has been provided by the carrier. If this occurs, you should contact the carrier directly.
HOW DO I TRACK MY ORDER?
Check your email for your tracking details, including the tracking number and carrier so that you can track your shipment. Having trouble tracking your order? Contact us!
RETURNS
HOW DO I RETURN AN ITEM FROM MY ORDER?
Eligible returns must be received within 30 days of purchase and must be in their original condition. For items purchased through www.xigura.com, please send us your order number, the item(s) being returned, and the quantity of each item to xigura.ltd@gmail.com. Once we receive this information, we will provide the required Return Authorization Number and shipping instructions. We will reply within 1-2 business days with this information.
Note: To ensure you receive our emails, please add xigura.ltd@gmail.com to your contacts or safe sender list.
HOW WILL I RECEIVE MY REFUND?
For purchases from thewww.xigura.com website, we will issue a credit to your original form of payment for the original transaction, including the cost of the item with tax. Shipping fees are non-refundable.
WHAT IF MY ITEM ARRIVED DAMAGED?
We’ll work with you to replace it as quickly as possible! Please send us a picture of the damaged item(s), along with your order number to xigura.ltd@gmail.com.
PROBLEM WITH MY ORDER
PROBLEM WITH MY ORDER
If you have a problem with your order, please contact us so we can help.
CAN I CHANGE MY SHIPPING ADDRESS?
Once you click the “Pay Now” button and your payment processes, the Warehouse Team immediately begins fulfilling your order. While we're proud of our speed and efficiency, unfortunately that means that we're unable to update or edit the shipping address on the order. However, we're always here to help you on any returns or exchanges you may require.”
CAN I CHANGE OR CANCEL MY ORDER?
At this time, we are not able to cancel any orders. We are unable to add or remove items from an order that has already been placed.